Sales terms
![[image] Welcome on board](/lib/picture.php?img=bassac.crew2.JL.jpg&show=280 "Welcome on board")
General Sales Terms
These terms are available to all our clients.
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General Sales Terms
1. The Parties to the Contract
Công ty Trách Nhiệm Hữu Hạn Xuyên Mékong (TransMékong) supplies transportation and catering services of the Bassac to the Passengers designated by the Client.
The Client is any person or entity purchasing the Services of the Bassac. The Passenger is any person being provided the Services of the Bassac on account of the Client.
2. The Contract
In the absence of any other agreement signed between the Client and TransMékong, the agreement between TransMékong and the Client (the Contract) shall be entirely governed by the present General Sales Terms and the Booking Slip, i.e. the booking commitment of purchase of the trip.
The Contract Price is the total value of the Contract, inclusive of local taxes and non commissionable.
The Contract is in effect from the Time of Booking, that is the time TransMékong confirmed the booking in writing.
Any Words Capitalized are defined herein.
3. The Services of the Bassac
The services of the Bassac include per night on board:
- Transportation on board;
- Accommodation of each passenger in a twin-share cabin, double- or twin-bedded,
except where other accommodation arrangements are mentioned in the booking slip;
- Three meals;
- Vietnamese coffee, tea; mineral water;
- Two visits on shore or on a small skiff;
- Access to all services on board;
- Access to and from the board on a longboat;
- All taxes.
Optional Extras on chartered or private trips:
- Bicycling for up to 12 persons with a supporting guide;
- Kayaking for up to 6 persons with a supporting longboat.
Are excluded:
- Road, speedboat transfer, except if specifically mentioned in the booking slip;
- Bar services;
- Personal travel insurance;
- Visas and visa fees;
- Tips and gratuities.
4. Trip schedules
a. Scheduled trips
The scheduled trips are defined in a calendar published by TransMékong at http://www.transmekong.com/CalEN.php as regularly as possible.
They are available for sale on a per-Passenger basis, where the Passengers may share the board with passengers from other clients, or may be privatized or chartered depending on availability.
If the Booking Slip only refers to a trip by its name, it is assumed to be the typical trip of the same name as published by TransMékong.
b. Private Trip
A Private Trip is a following the Scheduled Trip as normally programmed, but where as per the request of the Client, the only passengers on board the Bassac are those of the Client. They are booked according to the normal procedure.
c. Chartered Trip
A Chartered Trip is a private trip run along any other route or schedule. Transfer of the Bassac away from and back to its normally scheduled harbours are considered part of the trip.
In any case, booking for a Chartered Trip is subject to case-by-case agreement.
d. Day events
Day events are Chartered Trips organized within a day.
5. Booking and payment terms
Booking is done directly with TransMékong office in Cân Tho, on a first-come, first-booked basis.
Booking may not be granted should the Client's credit situation present any overdue payment.
a. Availability statements
Upon request, TransMékong may hold some cabin room available as a courtesyt for a prospective client, for a maximum of 7 Days, pending confirmation.
b. Confirmation
All bookings are nominative.
When all booking requirements are met, TransMékong shall endeavour to confirm the booking within the shortest time.
A booking is considered complete and binding only when confirmed as such by TransMékong in writing.
c. Payment terms
TransMékong shall confirm a booking according to availability and upon
receipt of a Booking Deposit of 25% of the Contract Price.
The remainder of the Contract Price shall be received by TransMékong at
latest 21 calendar days (Days) prior to the departure date or the booking deemed void,
and TransMékong reserves the right to retain the Booking Deposit.
Any and all supplements arising during the course of the trip shall be settled upon
check-out and are considered as part of the accommodation and catering services.
d. Short-notice booking
in case of a booking for departure within 20 Days, no Booking Deposit shall be asked, and the full Contract Price shall be paid for before check-in.
e. Information provided by the Client
The Client provides TransMékong in advance with the names and particulars of its Passengers:
- Names, ages of the Passengers
- Nationalities, passport numbers, visa numbers of the Passengers.
- Emergency contact numbers.
The Client ascertains that the health or otherwise particular conditions of its Passengers are fit for a river cruise and do not pose a threat to the safety or security on board.
f. Invoicing
TransMékong may split invoicing into two invoices: one for the transportation services and one for the accommodation and catering services, the sum of both amounting to the Contract Price.
6. Booking Cancellation
On the part of the Client
Cut-off date: Should the cancellation on the part of the Client occur 21 Days (cut-off date) or more prior to departure date: TransMékong shall refund the Client with all payments made on account of the Contract.
Should the cancellation on the part of the Client occur 6 to 20 Days prior to departure date: TransMékong shall refund the Client with all payments made on account of the Contract except the Booking Deposit.
No-Show: Should the cancellation on the part of the Client occur 5 Days (Date of No-Show) or less prior to departure date: TransMékong shall retain the whole Contract Price. In case the Client has not paid all the Contrat Price yet, the Client still owes the remainder, to be paid before the scheduled date of departure.
Should TransMékong owe the Client a refund under the terms hereabove, the Client may propose to employ its balance with TransMékong for other trips, or TransMékong shall refund the Client by the scheduled date of departure, in which case the refund transfer costs remain to be borne by the Client.
In case of partial cancellation, the cancellation rules apply for the difference between the Contract Price before and after partial cancellation.
On the part of TransMékong
TransMékong endeavours to give its clients the best possible service and make them buy again, therefore shall by all means provide the service as per its commitments as per the booking.
Throughout the Services of the Bassac, passenger safety has precedence over any other consideration.
In case for any reason safety could be in jeopardy, TransMékong shall retain the right to alter of cancel any or all parts of a trip in the interest of all parties to the Contract.
In case TransMékong should cancel a trip, TransMékong shall propose to the Client an alternative service of equivalent value.
7. Force Majeure
Are Force Majeure: any weather condition that would affect the safety of the ship, popular movement, natural catastrophe, requisition of assets or the effects of any such event on the availability of the ship at the time and place of the scheduled departure.
In case of Force Majeure, TransMékong or the Client shall not be held liable in any way for any changes in or cancellation of any trips.
8. Change in economic conditions
Should changes in taxes, gas oil prices or other issues legally binding to TransMékong arising from the Time of Booking to departure time affect the costs directly borne by TransMékong by 10% or more, the Contract Price shall be reviewed.
9. Client's guide
Only paying Passengers are entitled to accommodation on board.
However, TransMékong will endeavour to provide accommodation on board for the local guide accompanying the Passengers within practical limits.
10. Applicable General Sales Terms
The General Sales Terms may evolve with time. The applicable General Sales Terms are those in force at the Time of Booking, as posted at http://transmekong.com/index.php?doc=Public/Bassac/en_5_terms.
11. Dispute
TransMékong's liability shall in any case of cancellation or breach in the Contract be limited to the price already paid by the Client for that trip.
Any claims arising from the execution of this Contract shall be first solved amiably between the parties to the Contract, then only in case no agreement could be reached, brought for arbitration to the Vietnam International Arbitration Center at the Vietnam Chamber of Commerce and Industry, the decisions thereof being legal and binding to the parties to the Contract.
Any claims shall be submitted in writing within 30 days of the occurrence of the cause event for any discussion of a refund, though partial or total to take place.
--END--
Series terms
These terms are only available to professional tour operators.
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Series terms
This document complements and amends for the booking of Series the agreement with the Client, as stipulated at the least in the General Sales Terms. Any terms not specifically mentioned here shall be understood as remaining as in the agreement.
1. Definitions
A Series is a booking for unnamed passengers, where the number of passengers is subject to changes after the booking. All the rules here-under apply to all Series.
In case several trips were booked under these terms, each trip shall be called a Series.
For each Series:
2. Price and terms
Price: The value of the trip is calculated on the basis of the rates applicable to the Client at the departure time and for the total amount of booked passengers, assumed adult.
Booking: A Series is firmly booked upon receipt of a Deposit amounting to 30% of the value of the trip.
Upon request from the Client, and subject to availability, TransMékong shall keep the room necessary for the departure of the Series enough time for the Client to remit the Deposit, within a maximum of 7 days.
3. Cut-off
The Cut-Off Date is the date until which the Client may cancel the Series without incurring any expenses.
The Cut-Off Date is 45 calendar days (Days) before the departure date of the Series.
The cancellation is effective upon a written and dated confirmation by TransMékong of this cancellation. An e-mail with a read-receipt being accepted as proof.
Upon cancellation of any Series before the Cut-Off Date, TransMékong shall put back to the disposal of the Client the entire Deposit relative to this Series.
Upon cancellation of any Series after the Cut-Off Date, TransMékong shall keep the Deposit relative to that Series.
4. Finalisation date
The Finalisation Date is the date before which the Client must have declared the exact number and age of the passengers of the Series.
The Finalisation Date is 30 Days before the departure date of the Series.
Failing to declare the final number of passengers at the Finalisation Date, the final number of passengers shall be assumed equal to the total number of passengers as booked for the Series.
The final declaration of the number of passengers is effective upon a written and dated confirmation by TransMékong of this cancellation. An e-mail with a read-receipt being accepted as proof.
Upon declaration of the reduction of the number of passengers of a Series before the Finalisation Date (but without cancellation of the trip), TransMékong shall put back to the disposal of the Client the part of the Deposit pertaining to the difference between the total number of passengers booked and the final number of passengers of the Series.
Upon declaration of the reduction of the number of passengers of a Series after the Finalisation date, TransMékong shall retain 100% of the part of the Deposit pertaining to the difference between the final number of passengers at the Finalisation Date and the remaining number of passengers of the Series.
In case of a request to increase the number of passengers of the Series, it is effected under the same terms as a new Series booking.
The Date of No Show is the date from which on any reduction of the number of passengers of the Series is considered as No-Show.
5. No-show
The Date of No-Show is 5 Days before the date of departure of the Series.
From the Date of No-Show on, the total value of the trip is due, even should the number of passengers effectively boarding reduce, or the Series be cancelled. The Client commits to pay the remainder of the value of this trip upon invoicing.
If all the names and ages of the scheduled passengers have not been stated before the Date of No-Show, the price of the trip shall be calculated assuming all passengers are adults.
6. Payment and reimbursements
Upon any payment from the Client, TransMékong must receive the total amount due by the Client. The bank charges applied by TransMékong's bank remain on TransMékong's account.
In case TransMékong puts any amount paid by the Client back to the Client's disposal, for instance following the reduction of the number of passengers of a Series, any such amount shall first be allocated to offsetting any debts the Clients may have with TransMékong, then allocated according to the Client's preference:
Either allocated to payment of further trips or deposits for further Series bookings,
Or reimbursed, in which case the bank charges are entirely on the Client's account.
The final price of the Series is counted according to the number of passengers having actually taken the trip (with discounts if applicable) plus the number of no-show passengers if applicable.
-- END --
As a quick hint: (non-contractual table).
| time |
event |
notes |
| Upon booking |
Deposit |
Payment the Deposit as a fraction of the trip value. The Deposit shall be entirely reimbursed if the Series is cancelled before the Cut-Off Date. |
| At -45 days |
Cut-off |
Half the deposit remains due upon cancellation after this date. |
| At -30 days |
Final Pax# |
The Deposit is due to TransMékong for the number of passengers assumed going from this date on. |
| At -5 days |
No Show |
The price of the trip is due to TransMékong. |
Privacy policy
TransMékong respects your privacy.
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TransMékong respects your privacy and commits to:
- Refrain from providing any third parties with the information you entrusted us with, except:
- When registering your passage with the competent authorities
- the information relevant to your present trip that are necessary for our partners to perform their services for this trip
- in case of an express requirement by the competent authorities
- Grant you free access to all information you entrusted us with, by a simple e-mailed request. Write to us to receive a copy of your file at your registered e-mail address. You will have an opportunity to rectify any erroneous information.
- Refrain from using the information you entrusted us with with a view to anything else than proper management of our relationship.
Banking details
Our banking coordinates and the rules to apply for payment.
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Our bank must receive the total amount of your remittance.
Thus upon transfering, you should stipulate that the transfer fees of your bank are charged to you. The receipt fees of our bank remain at our charge.
| name |
CTY TNHH XUYEN MEKONG |
| address |
97/10 NGO QUYEN, AN CU |
| |
TP. CAN THO - VIETNAM |
| bank |
NGAN HANG CO PHAN NGOAI THUONG VIETNAM |
| |
CAN THO - VIETNAM |
| swift |
BFTVVNVX011 |
| |
|
| Euro account |
|
| account |
011 114 0058763 |
| currency |
EUR |
| |
|
| US dollars account |
|
| account |
011 137 0059828 |
| currency |
USD |
| |
|
| Việt Nam Đồng account |
|
| account |
011 100 0058793 |
| currency |
VND |
Partners' area
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Mystic Sampans
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